AI receptionist for
home services.
A 24/7 AI phone + form agent for HVAC, plumbing, and electric shops. Recognizes emergencies on the first sentence, gates dispatch by service area, and books jobs directly into ServiceTitan, Jobber, or Housecall Pro — so your CSR isn't stuck on the phone and after-hours emergencies stop going to voicemail while competitors pick them off by morning.
$500 deposit to start. $2,500 setup + $750/mo once scope is confirmed. Live in 2 to 3 weeks. Refundable if we can't commit a kickoff date within 7 days.
Published · By Nolola
Shops losing jobs
to the phone.
Owner-operated HVAC, plumbing, and electric shops — from 2-truck outfits to 40-tech mid-market operations — where intake is the bottleneck and every missed call is a lost job.
- Your CSR misses calls the moment two ring at once — every missed call is a lost job
- You're paying an answering service $350-1,000/mo that just takes messages, not bookings
- After-hours emergencies (no heat, burst pipe, no power) go to voicemail — competitors get the job by morning
- Trucks getting dispatched to jobs outside your service area because intake didn't check first
- New-job intake takes 4-6 minutes per call, so your dispatcher is on the phone instead of routing crews
Not a home services shop? See the general AI receptionist page or browse the micro-pages hub for dental, law, and real-estate variants.
Not a chatbot.
A working dispatch agent.
Four workflows tuned for home-services intake + dispatch. Everything else routes to the human on call.
Emergency triage · no heat, no A/C, burst pipe, no power
Recognizes urgency keywords (no heat, no A/C, gas smell, burst pipe, water in basement, no power to house, sparking outlet) on the first sentence. Escalates to your on-call tech immediately via SMS + phone bridge — standard queue is bypassed. Non-emergency calls are booked normally.
Service-area gated dispatch
First data captured is ZIP or city. Runs against your defined service map before any job details are collected. Out-of-area callers are politely referred to a partner network (if you have one) or told you don't cover that area — you never dispatch a truck to a job you shouldn't have booked.
Job categorization + PMS booking
Distinguishes service call vs. new-install estimate vs. maintenance vs. warranty. Routes to the correct queue in ServiceTitan / Jobber / Housecall Pro, blocks the right time window, captures card on file where you allow it, and sends the SMS confirmation with tech name + arrival window.
Same-day callback + dispatch coordination
For standard priority jobs the agent commits to a same-day callback SLA and books directly into your dispatch board. Handles “when can someone come out?” against real availability — no promising 2pm when the crew is stacked until 6.
Service-area gated on first question
Enforced at the prompt-template level. Out-of-area callers are referred out before job details are captured. No wasted truck rolls from booked-then-cancelled work.
Same-day callback SLA
Standard-priority jobs get a committed same-day arrival window against real dispatch-board availability. No over-promising, no dispatcher over-ride at 4pm.
Audit log on every call
Timestamp, transcript, model output, dispatch decision, tech assigned. Exportable in your admin dashboard — handy for training your CSRs and disputing chargebacks.
Books into your
actual dispatch stack.
Native integrations for the field-service platforms, calendars, and payment systems home services businesses actually use. If yours exposes an API or webhook, we can wire it — custom integrations are scoped and priced in the setup fee up-front.
- ServiceTitan
- Jobber
- Housecall Pro
- FieldEdge
- ServiceFusion
- Workiz
- FieldPulse
- Successware
- SimPRO
- FieldRoutes
- QuickBooks Online
- Google / Outlook Calendar
- Twilio / RingCentral
- Stripe / Square (payments)
AI receptionist,
answering service, or a hire.
AI receptionist (this)
- Deliverable
- 24/7 emergency triage, service-area gated dispatch, PMS-native booking, same-day callback SLA
- Right fit
- You want after-hours emergency calls converted into booked jobs, not messages
Home-services answering service
- Deliverable
- Human message-taking, sometimes emergency escalation, no PMS booking
- Right fit
- You want a message log more than a booked dispatch board
Hire an in-house CSR / dispatcher
- Deliverable
- One more human · 40 hrs/wk, not after-hours
- Right fit
- You already have consistent daytime call volume beyond your current staff
Most shops recover the $2,500 setup within 20-30 days from booked after-hours emergency calls alone.
Booked jobs.
Not voicemails.
“First cold snap after we went live, we booked 22 no-heat calls between midnight and 6am. In prior years those were all voicemails that competitors picked off by morning. Setup fee paid back in the first week of that stretch.”
“The service-area gate alone was worth it. We used to eat about 3 wasted truck rolls a month because someone booked a job in the wrong ZIP. That's gone. And our dispatcher isn't on the phone anymore — she's actually routing crews.”
“We're residential + light commercial electric. Emergency triage catches the ‘no power to the whole house’ calls and hands them straight to my on-call foreman. Standard service calls just book themselves in Housecall Pro. I stopped hiring for a CSR seat.”
Common questions
$500 refundable deposit to secure a kickoff slot. Once scope is confirmed at the discovery call: $2,500 one-time setup + $750/month. Most HVAC / plumbing / electric shops recover the setup within 20-30 days from booked after-hours emergency calls alone — one converted no-heat or burst-pipe call typically covers a full month.
Answering services take messages. They don't check your service area, they don't book into ServiceTitan or Jobber, and they usually can't triage a real emergency past ‘we'll pass it along.’ Nolola's AI receptionist runs the service-area check first, distinguishes emergency from standard on the first sentence, books directly into your dispatch board with the right time block, and either bridges the caller to your on-call tech or texts them the tech's ETA. Answering services average $350-1,000/mo and go home at 11pm. This runs 24/7 and turns after-hours calls into booked jobs instead of morning-callback lists your competitors already picked off.
You define the escalation list in the discovery call — urgency keywords (no heat, no A/C in a heatwave, gas smell, burst pipe, water in basement, sparking outlet, no power to house), on-call tech rotation, and time-of-day rules. The AI recognizes urgency in the first sentence, tells the caller you're dispatching immediately, and bridges the call to the on-call tech or triggers a phone-plus-SMS alert. It never gives HVAC / electrical / plumbing advice — it captures the situation and routes. The rule is enforced at the prompt-template level, not left to model judgment.
You give us your service map — ZIPs, cities, or a radius from each shop location — during setup. The first data the agent captures on every new call is the caller's ZIP or address. Out-of-area callers are politely told you don't cover that area and (if you provide one) referred to your partner network. In-area callers proceed to booking. No truck ever gets dispatched to a job outside your zone because your intake missed it.
Native integrations for ServiceTitan, Jobber, Housecall Pro, FieldEdge, ServiceFusion, Workiz, FieldPulse, Successware, SimPRO, and FieldRoutes. Payments: Stripe, Square, and card-on-file capture through your PMS where it's supported. Accounting: QuickBooks Online. Calendars: Google, Outlook. Phone: Twilio, RingCentral. Anything with an API or webhook we can wire — custom integrations get scoped and priced in the setup fee up-front.
No. The agent books against real availability in your PMS, not against a fixed schedule template. It respects tech skills (HVAC install vs. service call vs. electrical), zone/route batching where you've configured it, and any block-outs your dispatcher has set. For anything ambiguous (rare skill match, cross-zone jam, multi-day install estimate), the call is routed to a human dispatcher instead of forced-booked.
Yes — as long as it's introduced as an AI on pickup, which is exactly how we deploy it. Trying to pass an AI off as a human is illegal in most states (FCC + state-level laws) and callers pick up on it anyway. Nolola's script opens with a plain-language AI disclosure, then gets on with the intake. Do-not-call and TCPA rules apply to outbound sales calls, not inbound customer service — this is inbound only unless you scope outbound explicitly.
2 to 3 weeks. Discovery call within 2 business days of deposit. Voice + script tuning in week 1 — you approve the demo before we move on. Service-area map + PMS integration + emergency escalation wiring in week 2. Soft-launch on a limited routing window in week 2-3 with your dispatcher shadow-listening. Full go-live once you're happy. 30 days of tuning included after that.
$500 deposit is fully refundable if we can't confirm scope or commit a kickoff date within 7 days. If you cancel post-launch, you own the script, the call transcripts, and the booking history — we export it on request and shut off billing the following month. No multi-year contract, no exit fee.