AI receptionist for
dental & medical practices.
A 24/7 AI phone + form agent tuned for dental offices, medical practices, and specialty clinics. Books appointments in your PMS, handles insurance-eligibility questions on first call, triages urgent calls to your on-call provider, and recovers no-shows — without your front desk touching the phone.
$500 deposit to start. $2,500 setup + $750/mo once scope is confirmed. Live in 2 to 3 weeks. Refundable if we can't commit a kickoff date within 7 days.
Published · By Nolola
Practices losing patients
to the phone.
Dental groups, medical practices, specialty clinics, and multi- location operators where the front desk is the bottleneck.
- You lose patients to competitors who answer their after-hours call
- Your front-desk staff spend 40%+ of their time on the phone instead of at the counter
- You're paying a $1.5-3k/mo answering service that just takes messages
- New patients drop off between “I'll call to book” and actually booking
- You've tried a chatbot and it made your patients hate you
Not in healthcare? See the general AI receptionist page or browse the micro-pages hub for law firms, home services, and real-estate variants.
Not a chatbot.
A working phone agent.
Four core workflows, tuned for dental and medical intake. Everything else routes to your team.
New-patient booking
Books cleanings, exams, consults, and follow-ups directly into your PMS calendar. Recognizes insurance eligibility questions and asks the right pre-visit details.
Insurance + billing intake
Handles “do you take my insurance?” on the first call. Captures policy details, verifies coverage patterns before the appointment, hands off to your billing lead when needed.
After-hours triage
Recognizes urgent clinical language (bleeding, swelling, chest pain, allergic reaction) and escalates to your on-call provider immediately. Non-urgent calls booked into the next-day queue.
Recall + no-show recovery
Rings back no-shows within 60 minutes with a rescheduling script. Handles the “I'll call you back” caller who never called back.
BAA before kickoff
Standard for every healthcare engagement. 3-5 business days from first redline to executed.
HIPAA-eligible model endpoints
Anthropic Enterprise, Bedrock, or on-prem depending on your scope. No PHI sent to third-party models without a DPA.
Audit log on every call
Timestamp, transcript, model output, escalation trace. Exportable in your admin dashboard. Designed for a real audit.
Books into your
actual PMS or EHR.
Native integrations for the systems dental and medical practices actually use. If yours exposes an API or webhook, we can wire it — custom integrations are scoped and priced in the setup fee.
- Dentrix
- Eaglesoft
- Open Dental
- Curve Dental
- Practice-Web
- Epic
- Cerner
- Athenahealth
- DrChrono
- Kareo
- AdvancedMD
- eClinicalWorks
- NextGen
- HubSpot / Salesforce
- Zendesk / Freshdesk
- Twilio / RingCentral
AI receptionist,
answering service, or a hire.
AI receptionist (this)
- Deliverable
- 24/7 coverage, in-CRM booking, HIPAA-conscious build
- Right fit
- You want to stop losing after-hours calls, not just log them
Traditional answering service
- Deliverable
- Message-taking, sometimes booking, human staff
- Right fit
- You want a message log, not conversions
Hire a second front-desk staffer
- Deliverable
- One more human · 40 hrs/week only
- Right fit
- You have consistent daytime call volume beyond one person
Most practices recover the $2,500 setup within 30 days from booked-after-hours calls alone.
Booked calls.
Not voicemail.
“First weekend the AI took 22 calls, booked 14 cleanings, escalated 2 urgent calls to my mobile. That's a month of practice growth I would have missed. Zero after-hours voicemail now.”
“Our old answering service just took messages. This actually books. New patient acquisition is up 21% in 60 days and my front desk gets to focus on the patients in front of them.”
“The insurance-eligibility gate alone saves us hours a week. Callers get an honest answer on coverage before the visit, so we lost the “you didn't tell me my insurance wasn't accepted” complaints.”
Common questions
$500 refundable deposit to secure a kickoff slot. Once scope is confirmed at the discovery call: $2,500 one-time setup + $750/month. Most practices recover the setup fee within 30 days from booked-after-hours calls alone — one new-patient cleaning or one recovered no-show usually covers it.
Answering services take messages. Nolola's AI receptionist actually books appointments, verifies insurance patterns, and escalates urgent calls in real time. Answering services average $1,500-3,000/mo with human staff who go home at 11pm. This runs 24/7, integrates natively into your PMS or EHR, and converts calls into scheduled visits instead of just log entries.
Yes to both. Signed BAA before kickoff, standard. We architect for PHI handling from day one — HIPAA-eligible model endpoints (Anthropic Enterprise, Bedrock, or on-prem depending on your scope), audit logging on every call, and no PHI sent to third-party models without a DPA in place. We've shipped this pattern for primary care, dental groups, and specialty practices.
Dental: Dentrix, Eaglesoft, Open Dental, Curve Dental, Practice-Web. Medical: Epic, Cerner, Athenahealth, DrChrono, Kareo, AdvancedMD, eClinicalWorks, NextGen, and most others via HL7 / FHIR / API. If your system exposes an API or webhook, we can integrate it. Custom integrations get scoped and priced up-front in the setup fee.
Natural, human-paced, and — this matters legally — introduced as an AI on pickup. Trying to pass an AI off as human is illegal in most states (FCC + state laws) and patients pick up on it anyway. The win is that it's a useful, warm AI that books the appointment in 90 seconds. We tune the voice, cadence, and script for your brand before launch. You hear the full demo before it goes live.
You define the escalation list in the discovery call (keywords, providers, times). Emergency-flagged calls escalate to your on-call provider immediately via SMS or push. The AI never attempts to give clinical advice — it captures details and routes. This is enforced in the prompt template, not a “best effort” behavior.
2 to 3 weeks. Discovery call within 2 business days of your deposit. Voice + script tuning in week 1. PMS / EHR integration in week 2. Soft-launch on a limited routing window in week 2-3 with your team shadow-listening. Full go-live once you're happy. 30 days of tuning included after that.
$500 deposit is fully refundable if we can't confirm scope or commit a kickoff date within 7 days. If you cancel post-launch, you own the script, transcripts, and call history — we export it on request and shut off billing the following month. No multi-year contract, no exit fee.