A knowledge bot trained
on your real documents.
Custom retrieval-augmented chatbot trained on your SOPs, policies, support docs and product content. Branded chat UI or Slack bot. Permission controls. Quarterly retraining keeps it current.
Refund guaranteed. Refundable if your documents prove unusable for retrieval — we'll show you why.
- Document ingestion + vector index (Pinecone or Cloudflare Vectorize)
- Branded chat widget or Slack bot integration
- Role-based permission controls
- Citation links back to source documents
- Quarterly retraining with new content
- Usage + question analytics dashboard
- 01Discovery call within 2 business days to confirm sources and scope
- 02Document drop: you upload ~20 starter docs to a shared Drive folder
- 03Setup invoice ($5,000) issued and monthly billing starts on go-live
- 04Build window: 3 to 4 weeks from kickoff
Prefer to talk first? Send us a note
Teams drowning
in their own documentation.
If “where's the doc for X?” eats more time than reading the doc, this is built for you.
- Same question gets answered in Slack 20 times a day, by a senior person
- New hires can't find anything for their first three months
- Support team closes tickets with “answer is in the help center” daily
- Sales team interrupts engineering for product spec answers
- An expert is leaving and their knowledge is leaving with them
Live in two weeks.
Working the night you launch.
“Internal Slack questions to our ops lead dropped 70% in week two. She got her week back. The bot cites the SOP, the answer is right.”
“Support deflected 38% of tier-1 tickets in the first month. The citation links are what made it credible to the team — agents trust it because they can verify.”
“Our senior engineer was about to leave and his knowledge was scattered across 4 years of Notion. We loaded 200+ pages, trained the bot, and now anyone can find the answer in 5 seconds. Cheap insurance.”
Common questions
Anything with a clear structure: SOPs, policies, product specs, support articles, onboarding docs, runbooks, FAQs, technical docs. PDFs, Google Docs, Notion exports, Confluence, Markdown — we ingest most formats. The bot performs best when your docs are accurate and well-structured (which is also when humans use them).
Role-based at the document level. You define groups (e.g. “sales”, “support”, “all-staff”) and assign docs to them. The bot only retrieves from documents the asker has permission to read. SSO integration available for HubSpot, Google Workspace, Okta and most major IdPs.
The bot will faithfully answer based on what's in your docs — including the wrong stuff. That's actually useful: when an answer is wrong, you know exactly which doc to fix. The usage analytics dashboard flags the most-cited documents so you can prioritize updates.
RAG dramatically reduces hallucination because every answer pulls from your retrieved docs and cites them. When the bot doesn't find a relevant source, it says so explicitly instead of guessing — that's a hard-coded rule in our prompt template. You verify on launch and we tune anything that drifts.
It will say so plainly and (if you want) escalate to a human via Slack, email, or your helpdesk. We do NOT default to letting it answer outside your knowledge base — that's where hallucination lives.
Three differences: (1) we own the retrieval pipeline so we can tune which docs win for which queries — ChatGPT's retrieval is a black box, (2) citation links land in your branded UI or Slack with full provenance, (3) per-doc permission controls map to your existing groups so “HR sees HR docs” works correctly day one.
Every 90 days we re-ingest your updated documents, prune dead content the bot cites that no longer exists, and retune the retrieval rules based on the question patterns the analytics dashboard surfaces. Keeps the bot pointed at your current source of truth, not a stale version.
Most teams measure either ticket deflection (support) or Slack-question reduction (internal ops). The dashboard tracks both. A 30% deflection rate on a 500-ticket-week support team usually pays back setup + a year of retainer in the first 60 days.