The 3 categories of AI you'll actually use

There are essentially three categories of AI you'll use in a small business: generative (Claude, ChatGPT), retrieval (RAG over your docs), and automation (Zapier-style glue with AI in the loop). Everything else is marketing.

By the end of this lesson you'll be able to identify which category any vendor pitch falls into — and whether it's the right one for the problem you're solving.